215.355.7200
Store Policies and Ordering Information
ELEDLights reserves the right to modify and adjust our policies at any time.
Shipping & Delivery
UPS Ground shipping is free on online orders over $500. Free shipping applies to USA orders only, excluding Alaska, Hawaii, and US territories. Custom and wholesale orders may not qualify for free shipping.
In-stock items typically ship within 24-48 hours.
All ELEDLights products ship UPS Ground unless otherwise requested. Please note that UPS cannot ship to PO, APO or FPO boxes. The purchaser is responsible for security at the delivery location. ELEDLights cannot be held liable for any damages, theft, or loss that occurs after arrival.
For our customers located in Canada, Mexico, Puerto Rico, Hawaii, and Alaska, please contact us to receive the best shipping and delivery methods possible. We will work with you to ensure your products arrive in a timely manner and discuss options concerning duties/import fees.
Warranties
Our 5-year warranty provides coverage on eligible products for up to 5 years.
Our 7-year warranty provides coverage on eligible products for up to 7 years.
Our 10-year warranty provides coverage on eligible products for up to 10 years.
Our 10-year plus warranty provides coverage for up to 10 years and includes a $25 labor credit per product.
All ELEDLights products are warrantied to be free from defects in material and workmanship under normal use and proper installation. The vast majority of our lights are warrantied for five or more years. The warranty period for each light is listed in the Specifications section of the product page. Certified refurbished lights come with a 6-month warranty. Close-out items carry a 90-day warranty.
Warranties do not cover products that have been damaged through improper use, voltage spike, or faulty installation. Our warranties cover only the product itself and not any labor required to install or remove the product, unless specifically noted.
Should your light fail within its warranty period, we will either replace the failed part or the entire lamp or fixture, depending on the particular product and failure in question. If a replacement part is needed, you will be given instructions on how to change the part out. If a replacement light is warranted, ELEDLights will ship the replacement out once we have received and inspected the failed light.
During the first year, shipping on both the defective part and the replacement are free. After the first year, the customer is responsible for shipping defective parts to one of our warehouse locations, and ELEDLights will pay for shipping of the replacement.
To return an item under warranty:
- For orders placed on or after June 24, 2018 (your order number will start with ORD): Request a Return Authorization.
- For orders placed before June 24, 2018 (your order number does not start with ORD): email your order number and contact information, along with a description of your problem, to lights@eledlights.com.
Returns
ELEDLights offers Risk-Free Returns. Our products are manufactured to the highest quality of workmanship and shipped in protective packaging. However, if a product doesn't meet your needs or expectations, we offer easy online returns. Check here to review our returns policy and/or start a return.
Cancellations
If you need to cancel an order before it ships, call 858-581-0597. Once an order ships, it cannot be cancelled. Special-order lights cannot be cancelled or returned.
Payment
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. Credit card information is transmitted securely using 256-bit encryption and is not stored on our online server.
We also offer Net 30 terms to qualified businesses. To get approved for terms, complete our Commercial Credit Application.
Quantity Discounts
Bulk discounts are available for high quantity purchases of most products. You can request a bulk price quote from any product page or by visiting our Bulk Pricing Request page.
Custom & Special Orders
If we don't already have the light you need available on our site, we can customize or special order whatever lights you are looking for. Just contact our lighting pros. Please allow additional production and shipping time for these orders. Custom/special orders for LED bulbs and fixtures, as well as large orders, are non-cancellable and non-refundable.
Promotional Coupons & Discounts
Unless stated otherwise, promotions cannot be combined with sale pricing, Promotions are not applicable to previous or existing orders, shipping or handling fees, or taxes. Customers will be contacted if there is an extended shipping delay. Promotions have no cash value. ELEDLights reserves the right to modify or end any promotion at any time. Please note that project customers and customers with special pricing are not eligible for online promotions.
More information on promotions can be found on our Current Promotions - Rules & Exclusions page.
Order Terms
- Customer is responsible for any sales tax if applicable. Sales tax will be applied for shipments to California and Pennsylvania.
- User shall determine the suitability of the product for its intended use and assumes all risk and liability. Seller shall not be liable for any injury, loss or damage arising out of the use of, or inability to use the product.
- Shipped orders cannot be cancelled. Special orders cannot be cancelled.
- Cancellation fee is 30% plus return shipping costs unless otherwise noted. Special order items are non-cancellable and non-returnable. Credit card refunds are subject to a processing fee.
Order Status
To view or check the status of your order, log into your account and click My Orders in the My Account menu.
Updating Account Information
To update your account information, including email address, newsletter subscriptions and default billing and shipping addresses, log into your account.
Purchaser assigns the rights to offer any electrical demand savings achieved through this purchase into the regionally relevant Capacity Market to ELEDLights.